Fraudulent Transactions

Know what to look for and how to react to fight fraud

As we monitor your accounts for suspicious transactions, you can take steps to limit your risk.

Defining a fraudulent transaction

If you see any transaction on your accounts that you didn't make, it's highly likely to be fraudulent. This could come from stolen debit/credit card information, a forged/counterfeit check or unauthorized access to your online banking account.

Here's how Monterra protects you

  • If your debit or credit cards are ever compromised, or fraud is suspected, we may lock your cards or reissue them, depending on the severity of the risk.
  • Multi-factor authentication is required to log in to online and mobile banking.
  • Monterra will never ask you to provide personal information over email or by text. We will only discuss these details with you in a secure environment or in-person/over the phone after we have verified your identity.

Ways to protect yourself

  • We will never call you and ask for card information, one time passcodes, or online or mobile banking log - in information. Never share this information with anyone.
  • Do not share financial information with any merchants unless you are making a purchase or entering into an agreement with them that involves your money or your account.
  • Use your EMV chip whenever possible and avoid swiping your card at point-of-sale machines
  • Sign up for Account Alerts so that you get notified of purchases made on your cards/accounts as they occur.
  • If you lose or misplace your credit card, debit card, or checks, inform us at once.
  • Regularly change your online and mobile banking passwords and make them difficult to guess.
  • Let us know when you’re traveling and where you’re going, especially when you leave the country.

If you see suspicious transactions on your Monterra account or think you may have been the victim of a scam, contact us immediately at (650) 363-1725.

Flex Certificate Account

Get the advantage of a great certificate rate with the ability to make withdrawals. Secure your account now.