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Account Alerts
Know what's happening with your account all the time
Sign up for alerts to stay on top of what’s happening with your accounts. Get notified immediately of any changes to account balances, loan payment reminders, and more.
Protect your Monterra Credit Union accounts
Receive alerts through email, text or push notification
Quickly monitor activity to spot fraud
Choose from a variety of alerts to increase your security
Two-factor authentication secures your account and allows you to receive Account Alerts through text in a few easy steps:
To set up two-factor authentication:
- Log in to Online Banking
- Click on your profile icon in the upper right-hand corner, and from the drop-down menu click on "Settings"
- From the Settings menu, select the "Security" tab
- Under the two-factor authentication heading, click on the pencil icon on the right to select your preferred authentication method: email code, code via SMS, or code via voice call
- Email and phone numbers can be edited by selecting "Edit in contact settings"
To set up Account Alerts via text:
- From the same Settings menu, select the “Contact” tab
- Under the Phone Numbers heading, edit your mobile phone number by clicking on the pencil icon to the right of the phone number
- If your mobile phone has not yet been confirmed, you will see an option: “I would like to receive SMS Text Messages to this number” – select this option by checking the box to the left of this statement
- You will see the status: “Not Confirmed” follow the onscreen prompts and get sent a code via text to begin the confirmation process
- Once you receive the code, select “Verify”
- You’ll receive a second code – enter the code in the input box.
- Select “Confirm Code”
- Select “Save Changes”
Once your mobile number is confirmed, you can opt in to text message alerts. In Online Banking, under the "Resources & Tools" tab, select “Alerts” to get started.
| ALERT TYPE | HOW IT WORKS |
|---|---|
| Authentication | Get alerted each time your online banking Monterra mobile app are accessed with your User ID. |
| General Alerts | General Alerts are security and other notifications triggered by important events, such a personal information. These types of alerts can't be turned off, but you can select how they are delivered (text, email, push). |
| Mobile Deposit | Find out when a deposit was made using your Monterra mobile app. |
| Account Alerts | Set up a variety of alert for various Monterra accounts. These alerts include automatic deposit, automatic withdrawal, balance, balance summary, cleared check, debit card purchase, insufficient funds, loan payment due, transaction, and transaction description alert. |
| Transfer Alerts | Get alerted for several money movement activities: external transfer account blocked, external transfer canceled, external transfer submitted, transfer fails, and transfer succeeds. |
| Budget Alert | f you have previously created a budget within the Budgets widget get alerted for: budget category exceeded, budget exceeded, and budget summary. |
| Savings Goals Alert | If you have previously created a savings goal within the Savings Goal widget get alerted for: goal completed, and goal endangered. |
Our Card Manager app is available through Mobile Banking, allowing you to set alerts for your Monterra Credit Union debit and credit cards based on type, spending and balance thresholds and more:
- Transaction amount
- Low balance alert
- Card not present
- International use
- Declined transaction
- Gas station purchase
- Account credit
Fraud Alert
Fraud comes in many forms—from phone calls to emails to texts. If you receive an unsolicited communication claiming to be from Monterra Credit Union, DO NOT provide codes or personal information. Read More.
Introducing an account that can be managed from your phone, tablet or laptop, wherever you go. Go digital for maximum savings.
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- Giving back
- Making things easier
- Committing ourselves to our members' potential