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Account Alerts
Know what's happening with your account all the time
Sign up for alerts to stay on top of what’s happening with your accounts. Get notified immediately of any changes to account balances, loan payment reminders, and more.
Protect your Monterra Credit Union accounts
Receive alerts through email, text or push notifications
Quickly monitor activity to spot fraud
Choose from a variety of alerts to increase your security
Two-factor authentication secures your account and allows you to receive Account Alerts through text in a few easy steps:
To set up two-factor authentication:
- Log in to Online Banking
- Click on your profile icon in the upper right-hand corner, and from the drop-down menu click on "Settings"
- From the "Settings" menu, select the "Security" tab
- Under the two-factor authentication heading, click on the pencil icon on the right to select your preferred authentication method: email code, code via SMS, or code via voice call
- Email and phone numbers can be edited by selecting "Edit in contact settings"
To set up Account Alerts via text:
- From the same "Settings" menu, select the “Contact” tab
- Under the "Phone Numbers" heading, edit your mobile phone number by clicking on the pencil icon to the right of the "phone number"
- If your mobile phone has not yet been confirmed, you will see an option: “I would like to receive SMS Text Messages to this number” – select this option by checking the box to the left of this statement
- You will see the status: “Not Confirmed” follow the onscreen prompts and get sent a code via text to begin the confirmation process
- Once you receive the code, select “Verify”
- You’ll receive a second code – enter the code in the input box.
- Select “Confirm Code”
- Select “Save Changes”
Once your mobile number is confirmed, you can opt in to text message alerts. In Online Banking, under the "Resources & Tools" tab, select “Alerts” to get started.
| ALERT TYPE | HOW IT WORKS |
|---|---|
| Authentication | Get alerted each time your Monterra online banking mobile app is accessed with your User ID. |
| General Alerts | General Alerts are security-related and other notifications triggered by important events, such as personal information. These types of alerts can't be turned off, but you can select how they are delivered (text, email, push). |
| Mobile Deposit | Find out when a deposit was made using your Monterra mobile app. |
| Account Alerts | Set up a variety of alerts for various Monterra accounts. These alerts include automatic deposit, automatic withdrawal, balance, balance summary, cleared check, debit card purchase, insufficient funds, loan payment due, transaction, and transaction description alert. |
| Transfer Alerts | Get alerted for several money movement activities: external transfer account blocked, external transfer canceled, external transfer submitted, transfer fails, and transfer succeeds. |
| Budget Alert | If you have previously created a budget within the Budgets widget, get alerted for: budget category exceeded, budget exceeded, and budget summary. |
| Savings Goals Alert | If you have previously created a savings goal within the Savings Goal widget, get alerted for: goal completed, and goal endangered. |
Our Mobile Banking is available, allowing you to set alerts for your Monterra Credit Union debit and credit cards based on type, spending and balance thresholds and more:
- Transaction amount
- Low balance alert
- Card not present
- International use
- Declined transaction
- Gas station purchase
- Account credit
Have you received notification that a new Monterra Credit Union branded card is heading your way? Or perhaps you currently do not have a credit or debit card with our new Monterra Credit Union name and branding? If a new card is arriving soon, or if you would like to request a card then here is some information on the next steps you can take:
Ensure your account has your most current address on file.
If you need to update your address then contact us in one of two ways:
A card is issued prior to the end of the month of the date indicated on the card. If you currently do not have a Monterra Credit Union branded debit or credit card and would like one then please contact us in one of the following three (3) ways:
Ensure your account has your most current address on file.
If you need to update your address then contact us in one of two ways:
- Visit a branch location and speak to a representative
- Call our Contact Center during normal business hours
A card is issued prior to the end of the month of the date indicated on the card. If you currently do not have a Monterra Credit Union branded debit or credit card and would like one then please contact us in one of the following three (3) ways:
- Send a secure message through online Banking requesting a new debit or credit card.
- Visit a branch location and speak to a representative who can instantly issue you a card or can order a card for you
- Call our Contact Center and request to have a card ordered
- Your card number and PIN will remain the same
- Your expiration date and CVV may be updated
- You may need to update any recurring payments, autopay settings, or mobile wallet information once your new card arrives
- Your current card is active and can be used till your new one arrives. Once your new card arrives then activate immediately. Your old card will no longer work once the new card is activated
- Activation instructions are included with your new card
* Monterra Credit Union does not charge for Account Alerts. However, your carrier's message/data rates may apply. Check with your carrier for specific SMS/Text charges.
Fraud Alert
Phone Scam Alert: We believe members may be receiving imposter calls with our Caller ID.
Digital Savings Account
Introducing an account that can be managed from your phone, tablet or laptop, wherever you go. Go digital for maximum savings.