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Digital Banking Security
Helping secure your accounts when using digital banking
Monterra Credit Union uses the latest financial security technologies to keep your information and accounts safe.
Here's how we protect you and your account information
All accounts and cards are monitored for suspicious activity
Data is encrypted with the latest security technology
Online and mobile sessions automatically log out after 15 minutes of inactivity
Three unsuccessful logon attempts will lock out users
Logging in can be done via fingerprint or facial recognition on compatible devices
Login attempts from new devices are verified with a one-time passcode
Account numbers, PINs or card numbers are never requested via calls, texts or emails
You can take steps to secure your identity and information, too
- Use a strong password that combines uppercase letters, lowercase letters, numbers, and special characters.
- Verify your mobile device to receive one-time passcodes for various account activity. To verify your device, log in to online banking, then “Settings” then the “Contact” tab.
- You can receive account alerts via email and/or text notifications to monitor activity on your Monterra accounts.
- Use our Secure Messaging portal to contact us, instead of your regular email.
- Avoid using your web browser to store your login credentials.
- Use virus protection software to routinely scan your computer.
- Don't open email attachments coming from people you don't know.
Fraud Alert
Phone Scam Alert: We believe members may be receiving imposter calls with our Caller ID. Read More.
Introducing an account that can be managed from your phone, tablet or laptop, wherever you go. Go digital for maximum savings.