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Lost/Stolen Cards
Act quickly when your card is lost
We (or you) can cancel your current card. Then we'll work on getting you a new one.
Here's what to do
- Call (650) 363-1725 to report your card missing and order a replacement.
- You can also visit one of our branch locations for an instantly issued replacement card. A digital version of your card will be ready within two or three hours of your order.
- And learn more about disputing charges and fighting fraudulent use of your Monterra Credit or Debit Card.
Flex Certificate Account
Get the advantage of a great certificate rate with the ability to make withdrawals. Secure your account now.