Lost/Stolen Cards

Act quickly when your card is lost

We (or you) can cancel your current card. Then we'll work on getting you a new one.

Here's what to do

  • Call (650) 363-1725 to report your card missing and order a replacement.
  • You can also visit one of our branch locations for an instantly issued replacement card. A digital version of your card will be ready within two or three hours of your order.
  • And learn more about disputing charges and fighting fraudulent use of your Monterra Credit or Debit Card.
Flex Certificate Account

Get the advantage of a great certificate rate with the ability to make withdrawals. Secure your account now.