Cardholder Dispute Form (Non-Fraud)
Dispute/Charge Error
A dispute/charge error is a transaction you may recognize but appears incorrect. Some common examples of disputed transactions include:
- A recurring transaction or trial subscription that you had canceled.
- The product or service was never received or received late.
- You are dissatisfied with the product or service.
- You returned or canceled the purchase, but still have not received credit.
- The amount charged is higher than the amount on the receipt.
- The same card was charged multiple times for the same transaction.
- Your card was charged even though a different card or payment method was used.